FAQ

✅
Account & Registration


• How do I register for a wholesale account?
> please use the Orderportal sign up registration

• What documents are required to verify my business account?
> please send us your full company details including your VAT

• Can I place orders without creating an account?
> no unfortunately not, but we are happy to assist you with this

• How do I reset my password?
> got to forgot password and have a link sent to your email

• Can multiple team members from my company have access to one account?
> yes, they just need your login credentials


✅
Pricing & Payments


• How do I view wholesale prices?
> sign up and login

• Is there a minimum order quantity (MOQ)?
> yes, but very small. either qty moq or a minimum purchasing value

• What payment methods do you accept? (e.g., credit card, PayPal, bank transfer)
> we take many different payments like paypal, bank transfer, credit card...

• Do you offer bulk order discounts or tiered pricing?
> for high volums contact us by email or phone

• Can I apply for payment terms (e.g., net 30)?
> yes, depending on your status and insurance values

• Are prices displayed inclusive or exclusive of taxes?
> exclusive VAT




✅
Products & Inventory


• Are your products always in stock?
> we do our best to always re-produce and re-order our basic items

• Can I request samples before placing a bulk order?
> only in special cases, but you can order small volumes first in order to get the look and feel of our beautiful items

• Do you offer product customization or private labeling?
> depending on the item and volume yes

• How often do you release new shoe collections?
> we constantly drop items and launch new editions

• How can I be notified when out-of-stock products are available again?
> sign up to our newsletters and follow us on insta

• Are your shoes compliant with sustainability or ethical manufacturing standards?
> yes, we personally check our manufactures which are mostly in the EU and also the international ones carefully and frequently




✅
Ordering & Shipping


• What is the order processing time?
> stock betweem 1-7 working days

• Which countries do you ship to?
> we ship globally

• What are the shipping costs and delivery timelines?
> please check our shippings and add your country. if you do not find what you look for just contact us with your inquiry

• Can I use my own shipping carrier?
> in special cases yes

• Do you offer drop-shipping services?
> only in very ltd. special cases

• How can I track my order?
> we will provide you the tracking numbers when goods are shipped




✅
Returns & Exchanges


• What is your return or exchange policy for wholesale orders?
> we do not accept returns and exchanges unless there is an accepted reclamation

• How do I report damaged or defective products?
> contact us by email and provide a description, good fotos and your order number

• Who covers the return shipping costs?
> the shipper unless there was a mistake or accepted claim

• Can I cancel an order after it has been placed?
> no




✅
Customer Support & Sales Assistance


• How can I contact your B2B sales representative?
> by email via thies [ a t ] k t - shoes . com

• Do you offer personalized buying consultations?
> yes for higher volumes

• Can I request a catalog or product data sheet?
> yes, by email if you are an accepted retailer

• How do I book an appointment for a virtual showroom visit?
> by email




✅
Technical & Website Support


• How do I place an order online?
> follow the insctructions in Orderportal

• What should I do if I encounter technical issues while ordering?
> get in touch with us by email

• Do you offer API or EDI integrations for automated ordering?
> in special cases yes